Terms and Conditions

Last Updated: 11/3/2025

By purchasing any service, sleep package, sleep resource or follow up support with Mellow Midnights, you agree to the following Terms and Conditions:

You agree to follow safe sleep practices as recommended by SIDS guidelines.
You acknowledge the safety recommendations regarding co-sleeping and understand that Mellow Midnights strictly promotes room-sharing instead of bed-sharing.
You must inform Mellow Midnights of any medical conditions your child has during the consultation process or once support has begun if things change mid service.

It is your responsibility to rule out any potential medical causes of your child’s sleep difficulties, such as sleep apnoea, before implementing the sleep plan we provide.
You must ensure that your child is in good health, thriving, and gaining weight appropriately before starting the sleep plan.
Mellow Midnights does not provide medical advice. Any health-related concerns should be addressed by a qualified healthcare professional.
You understand that the sleep plan provided by Mellow Midnights is not a substitute for medical advice. Mellow Midnights is not liable for any adverse events that may occur during sleep training.
You are responsible for your child’s safety and well-being at all times.

Full payment is required before the consultation begins. Prices include GST.
Mellow Midnights reserves the right to adjust pricing and or cancel consultations if payment is not received.

Full refund (minus processing fees) if cancelled more than 5 working days before a phone consultation. Online only services can be cancelled up until Mellow Midnights informs you development of the sleep plan has begun.
50% refund (minus fees) if cancelled within 5 working days of the consultation.
No refund for cancellations within 48 hours unless due to illness or critical circumstances, medical certificate required from the child or adults General Practitioner.
No refunds will be issued after the sleep plan has been delivered or the consultation has been completed.
If a support package is postponed by mutual agreement, it becomes non-refundable from the rescheduled date.
If a package is cancelled due to medical reasons after the sleep plan has been received, a 50% refund may be provided at the discretion of Mellow Midnights.

Sleep training results vary depending on factors such as consistency, the child’s age and temperament, and your commitment to the plan.
Refunds are not provided if you are displeased with the results, as sleep plans cannot cover all eventualities and the unpredictability of humans.
Most clients typically observe progress within 10-14 days.
Mellow Midnights stays up to date with the latest child sleep research and practices where possible.
The personalised sleep plan is tailored specifically for your child and should not be shared with others, as it may not be suitable for a different child.
Any changes to your child’s sleep or feeding schedule are at your discretion, with Mellow Midnights providing guidance and recommendations only.
You are responsible for contacting Mellow Midnights for follow-ups and submitting sleep log information as needed. By doing so, you enable Mellow Midnights to provide more appropriate support and guidance.

All information received from Mellow Midnights is confidential and should not be shared without explicit permission.
Mellow Midnights strictly follows safe sleep guidelines set by recognised health authorities and prioritises the well-being of children.
If your child has a medical condition, you confirm that you have obtained approval from a healthcare professional before implementing a sleep plan.
Mellow Midnights does not provide medical or nutritional advice. Clients should seek guidance from a GP or paediatrician for any medical concerns.
The information provided through consultations, social media, or any other platforms is not a substitute for professional medical advice.
While we strive to provide accurate and updated information, Mellow Midnights does not guarantee the completeness or accuracy of any materials provided.
Mellow Midnights is not liable for any direct, indirect, special, or consequential losses arising from the use or reliance on its sleep services or information.
Any links to third-party websites provided by Mellow Midnights are for reference only, and we are not responsible for their content or any potential damages they may cause.

Mellow Midnights retains exclusive copyright over all content, materials, text, guidance, and resources shared with clients.
Clients may download materials for personal use only. Any copying, distribution, or modification of materials without written permission from Mellow Midnights is prohibited.
All content on Mellow Midnights’ website and social media platforms is intended for educational purposes only and may not be used for commercial purposes without prior consent.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply in completion.

By booking a service with Mellow Midnights, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Mellow Midnights